Frequently Asked Questions
Everything you need to know about your Poppy Lissiman order.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can take 7-14 business days depending on your location and chosen shipping method.
What is your return policy?
We offer returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact. Please note that sale items are final sale.
Are your products vegan and cruelty-free?
Yes, we pride ourselves on being a 100% cruelty-free brand. We use high-quality faux leathers and recycled materials to ensure our products are both stylish and ethical.
Do I have to pay international customs duties and taxes?
International orders may be subject to local import duties and taxes. These charges are determined by your local customs office and are the responsibility of the customer.
How do I care for my Poppy Lissiman accessories?
To keep your pieces looking their best, avoid prolonged exposure to direct sunlight and moisture. Clean gently with a soft, damp cloth and store them in the provided dust bag when not in use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.